Technical Service
DHS instruments Co.,Ltd service department includes service maintenance department and technology center.
Service
maintenance department is responsible for installation, commissioning
and maintenance of the instrument, maintenance engineers in professional
engaged in this work.. And when you buy the machine, we offer free
installation, commissioning, on-site training operating personnel, and
regular user training courses organized by the contract.
Technology
Center composed by experienced senior applications engineer, mainly to
provide customers with application support, technical exchanges, and
bring the foreign instrument development dynamic introduction to the
domestic counterparts on a regular basis.
DHS not only provide
high-quality and reliable products, but also provide high-quality,
efficient and satisfactory after-sales service and technical support.
Providing technical information:
Technology Center keep in touch with the laboratory counterparts such as the United States, France and other countries, for domestic users with a variety of technical data or IT, technology center and there are also rich application, and can be readily available to the user reference.
Providing application support:
Our technology center has our own laboratory, if you encounter difficulties at work, you can contact the Applications Department, we are glad to discuss, and share our experiences and ideas with you.
Providing technical training:
Application engineers regularly organize various training courses, including the new user training, and a variety of special training.
Providing timely service:
Contact our service department over the phone, almost 80% of the problem can be resolved. Of course, according to different situations, our engineers will arrive at the scene to deal with the problem.
Providing on-site maintenance:
Our maintenance engineers undergo rigorous technical training, anytime, anywhere to help you out, the instrument to return to work within the shortest possible time.
Providing factory repair:
Some situations require maintenance or re-commissioning the instrument taken to our repair station. Our reapir station, fully equipped, to ensure the quality of maintenance.
Rich inventory of accessories:
In order to ensure the continuity of your work, our accessories supply department prepares plenty of accessories supplies inventory, convenient and quick.
Everyone in DHS is willing to be friends with every user!
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